Refund & Cancellation Policy

📋 Policy Overview

This refund and cancellation policy outlines how you can cancel or seek a refund for a product/service that you have purchased through the Adpayon Platform. Please review each section carefully to understand the applicable conditions and timelines.

❌ Cancellation Policy

Below is a step-by-step breakdown of how cancellations work on the Adpayon Platform:

📅

5-Day Cancellation Window

Cancellations will only be considered if the request is made within 5 days of placing the order. Requests made after this window will generally not be entertained.

🚚

Orders Already Shipped

Cancellation requests may not be entertained if the orders have been communicated to the seller/merchant and they have initiated the process of shipping them, or the product is out for delivery. In such an event, you may choose to reject the product at the doorstep.

🌸

Perishable Items

Adpayon does not accept cancellation requests for perishable items like flowers, eatables, etc. However, a refund or replacement can be made if the user establishes that the quality of the product delivered is not good.

♻️ Refund Conditions

📦

Damaged or Defective Items

In case of receipt of damaged or defective items, please report to our customer service team within 5 days of receipt. The request will be entertained once the seller/merchant listed on the Platform has checked and determined the issue at their own end.

🛍️

Product Not As Described

In case you feel that the product received is not as shown on the site or as per your expectations, you must bring it to the notice of our customer service within 5 days of receiving the product. The customer service team will look into your complaint and take an appropriate decision.

🛡️

Warranty Issues

In case of complaints regarding products that come with a warranty from the manufacturers, please refer the issue directly to the manufacturer. Adpayon facilitates the process but manufacturer warranties are governed by the manufacturer's policies.

⏱️

Refund Processing Time

In case of any refunds approved by Adpayon, it will take 2 days for the refund to be processed and credited back to you through the original payment method.

📬 How to Request a Refund

📧

Step 1: Contact Customer ServiceReach out to our customer service team at info@adpayon.in within the stipulated time frame (5 days from receipt of goods).

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Step 2: Provide EvidenceShare clear photographs or videos of the damaged/defective product, your order details, and a description of the issue you encountered.

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Step 3: Await DecisionOur team will review your request and communicate the decision within a reasonable time. If approved, the refund will be processed within 2 business days.