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↩ī¸ Returns & Exchanges

Return Policy

We want you to be completely satisfied with your purchase. Learn how to initiate a return or exchange and what conditions apply.

✅ Last updated: 2025
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10-Day Return Window

We offer refund/exchange within the first 10 days from the date of your purchase. If 10 days have passed since your purchase, you will not be offered a return, exchange, or refund of any kind.

✅ Eligibility for Returns & Exchange

To be eligible for a return or exchange, your request must meet the following conditions:

✅
Eligible for Return
  • Request made within 10 days of purchase date
  • Item is unused and in the same condition as received
  • Item has original packaging intact
  • Item is found to be defective or damaged
  • Item significantly different from description
❌
Not Eligible for Return
  • Request made after 10 days from purchase date
  • Item has been used or worn
  • Original packaging is missing or damaged
  • Items purchased on sale (exchange only)
  • Items in exempted product categories

🔄 Exchange / Replacement Conditions

Items are replaced (based on an exchange request) only if such items are found defective or damaged. Sale items may not be eligible for a return/exchange as communicated at the time of purchase.

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Sale Items NoteIf the item that you purchased was on sale, it may not be eligible for a return or exchange. Please check the product listing for specific sale terms before making a purchase. Only defective or damaged sale items may qualify for replacement.
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Exempted CategoriesThere may be certain categories of products/items that are exempted from returns or refunds. Such categories will be identified to you at the time of purchase. Please review these carefully before completing your order.

đŸ“Ļ Return Process

For exchange/return accepted requests, here's how the process works:

1
Initiate Return RequestContact our customer service at info@adpayon.in within 10 days of purchase with your order ID, reason for return, and photographs if applicable.
2
Return ApprovalOur team will review your request and confirm if it meets the eligibility criteria. You'll receive an email with our decision and next steps within 2–3 business days.
3
Ship the Product BackOnce approved, pack the item securely in its original packaging and ship it to the address provided by our team. Retain the tracking number for your records.
4
Inspection & ConfirmationOnce your returned product is received, we will send you an email to notify you about receipt. The item will be inspected for quality check at our end.
5
Refund or Exchange ProcessedIf the quality check is passed and the return is approved, your request (return or exchange) will be processed in accordance with our policies. Refunds are credited within 2 business days.

đŸ“Ŧ Contact for Returns

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Customer Service – AdpayonFor all return and exchange queries, reach us at:
Email: info@adpayon.in
Support Hours: Monday – Friday, 9:00 AM – 6:00 PM IST
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